Peterborough Blood Testing Legal & Compliance
Clear information about our services, your rights and how Peterborough Blood Testing protects your personal and health information.
Terms and Conditions
Privacy Policy
By using our mobile phlebotomy services, you agree to our standard terms of service regarding appointment bookings, cancellations, and the clinical protocols we follow to ensure safe and accurate blood collection at your location.
We are committed to protecting your personal and medical data. Our privacy policy outlines how we collect, store, and process your information in strict accordance with healthcare confidentiality requirements and data protection laws.
Your Data Protection Rights
Cookies Policy
Our operations are fully compliant with GDPR. You have the right to access your data, request corrections, and understand how your clinical samples and personal details are managed securely within our certified laboratory network.
Our website uses essential cookies to ensure functionality and improve your user experience. We respect your choice regarding non-essential tracking and provide transparent information on how these help us serve you better.
Results Disclaimer
Accessibility Statement
Blood test results provide diagnostic insights but do not constitute a full medical diagnosis. We recommend discussing all laboratory findings with your primary care provider or a specialist for comprehensive health assessment.
We strive to make our mobile service and digital presence accessible to everyone. If you have specific accessibility requirements for your home visit, please let us know so we can accommodate your needs effectively. We will discuss reasonable adjustments including additional time, clear explanations and support for autistic people or people with a learning disability. You're welcome to have a trusted person present for support if you'd like a formal chaperone please contact us in advance so we can discuss suitable arrangements.
Medical Disclaimer
Peterborough Blood Testing is a private, mobile service providing clinical care and diagnostic insights. The information provided is for general guidance only and should not be considered a substitute for professional medical advice. Results should be discussed with your GP or an appropriately qualified healthcare professional. Emma is a qualified phlebotomist and does not provide a diagnosis or medical treatment. All blood tests are sent to a UK-accredited laboratory for analysis.
Complaints and Duty of Candour
We want every client to feel listened to, respected and supported. If you are unhappy with any aspect of our blood testing, blood collection or any other services please contact Emma using the telephone number or email address on our contact page.
You can raise a concern verbally or in writing or ask someone to complain on your behalf with your permission. Please let us know if you need help, an alternative communication format or other reasonable adjustments. Making a complaint is free and will not affect your care or how you are treated.
We will acknowledge your complaint within three working days and aim to provide a full written response within 20 working days of receiving it. We will investigate fairly and explain our findings and any action we will take.
If further investigation is needed we will explain the delay, keep you updated and provide a revised response date. Information will be handled confidentially and shared only where necessary and appropriate.
If you remain dissatisfied you can request a further review. We will explain the escalation options available under our complaints procedures and provide the relevant contact details. Our full complaints procedure is available on request.
Our duty of candour means being open and honest about your care, whether or not you make a complaint. If something goes wrong we'll explain what is known, apologise, offer appropriate support and explain what happens next. Where an incident meets the statutory duty of candour requirements we will follow the required notification and written follow-up process. We record and learn from complaints and incidents to improve our service and reduce the risk of some similar problems happening again.